Having some concerns about trading in my galaxy S21+ for the new S24 Ultra.

[brotz68]

 As the new Galaxy S24 Ultra has just come out, I definitely would like to trade in my S21+ for the new Ultra given Samsung's trade in deals for pre orders. I do have some concerns, however. My Galaxy S21+ has been more than treated well over the couple years that I've had it. I bought the phone brand new on Samsung.com, and it's in pretty great condition. What worries me however, are the scuffs on the sides of my phone. They are decently visible, and I'm a little concerned of whether or not the scuffs will affect my trade in value. Other than the scuffs on the frame, there are zero scratches on my screen, no broken or chipped glass anywhere, fully functioning cameras in perfect condition and no water damage. I would really like to get a full trade in considering how expensive the new Ultra is, but if I lose value I'll have to just deal with it. Any help with this would be fantastic. 

[Helenna]

Hi Kigsnik, We request you to please contact to our Online shopping team by using the below link.

So that, they will check and help you accordingly.

https://www.samsung.com/ca/support/contact/#contactinfohttps://www.samsung.com/ca/support/contact/#c...

[Deeezzyyy]

When doing trade ins, they are REEAALLLLYYY picky. So as soon as your phone has the littlest of scuffs, it'll affect the trade in value unfortunately.

You can search the horror stories on this forum, a lot of people did trade ins with either perfect condition or nearly perfect condition devices and they got an evaluation of way lower than the full amount shown.

[RedDogRabbit]

Maybe if Samsung Canada had the same incentives & deals as the US, I MIGHT consider a trade in, but personally, I'd sell my old device privately.. 

• a) More money for my old device. 
• b) No surprises on the valuation.
• c) No waiting for Shipping Labels (how do you run out of Shipped Labels?) 🤦🏼

[brotz68]

Yikes. Well, the current offer for my device is $615, so even $100 dollars less isn't going to make that huge of a difference.

[Мстислав1776]

Not worth it. You might as well keep it as a backup phone

[brotz68]

They're offering me $615, though. I can't afford to take that kind of hit. Any money as a trade in is helpful.

[Мстислав1776]

Not too bad. Do they offer a financing option where you can pay off the balance over time?

[Echo1]

Can also try bestbuy trade in option, nothing is perfect at least you're right there in the store face to face so to speak.

[DsUltra]

Can you link to this? I just went through the process and don't recall seeing "any condition"