I am having a issue with the do not diturb permission list always deleting it's, self, i have done every test every blasted reset including master rezet factory reset, nothing fixes the issue,
Customer support can't help, it's like no one has any of the tools needed to se what's going on, basic phone scan reveals nothing. what is going on . The issue just keeps coming back.
We’re really sorry to hear you’re experiencing this, and we completely understand how frustrating it must be especially after trying resets and other troubleshooting steps.
It sounds like your Do Not Disturb (DND) exceptions list (such as allowed apps or contacts) keeps resetting or deleting itself, even after a factory reset. This isn’t expected behavior.
It could be a corrupted backup being restored via Samsung Cloud or Smart Switch, which may reintroduce the issue. We recommend setting up the device as new, without restoring from any backup.
Also, try booting into Safe Mode to rule out third-party app interference.
If nothing works, please report the issue via Samsung Members > Get help > Error reports for deeper log analysis.
Let us know if the issue continues even after Safe Mode or fresh setup. We’re here to help.
I tried that, it's unknown, so i am starting to think something along the lines of possible malaware because there are also things adding to the calendar that i didn't set up, & paying monthly fees for malaware protection is out of a question, to many subscription services, As for trial verions they do nothing. Samsung needs to be able to create it's own malaware & anty virus program. This should be included when the devices are programmed instead of having to rely on subscription programs from whom ever is offering it. There was a rumor of this biemg done, but that was once Motorola before lenonvo. It was never done, the idea was abandoned, so what would be stopping Samsung from picking up the idea & producing it & offering it exclusively to owners of Samsung devices for free, others that own a different brand device may have access to it but will have to pay for the service since it's a non samsung device.
Tried them, results come back clean. Everything comes out clean no virus no corrupt data. I just don't get it, i tried factory reset completely redid her Samsung & Google account. The list kees deleting over night, items showing up on canalandars with out her or me settings it up, examole oast events tgat are deleted mistiriously showing up as new events, with out authorization. Allar goinyoff at a different time other than set time, so plenty of silly little bugs lite that, wich nothing or anyone can find. So i am trying to figure out what yhe cause could be, it seems rather peculiar on the bugs, don't seem normal, i keep searching for information. When i find something similar i try the steps provided but then the issue is back 1 the 2 days later, it's as if there is something else controling it, but nothing shows any back door connections. So you have any thoughts on it, hopefully i can resolve the issues, because even a factory reset & putting everything back in manually rather than back up, it's just unherd of, so I don't get it.
Really strange.. Did you get the device from Samsung or a Canadian Carrier directly, or from Amazon or another retailer?
The reason I am asking, is that I'm wondering if it's an authentic Samsung device, because you shouldn't be having any of these problems..or because you mentioned issues with Calendar entries, if your Google Account has been compromised?
