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Original topic:

latest update turned color off on display

(Topic created on: 04-30-2020 08:31 AM)
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Collie26
Beginner Level 4
Options
Galaxy S
After last update, April 29/20 my phone automatically goes to black and white as soon as I use any app. Anyone know how to fix this? I tried changing the color scale in settings- accessibility-visibility and nothing 
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2 Solutions


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Solution
Galaxy S
Sounds like it's either Max Power Saving Mode or you are running in Safe Mode...
If you don't see "safe mode" in the bottom left corner of the screen - Then check your Battery Settings - Settings (or Device Care) Battery & See what it's set up for.

If you DO see Safe Mode AND If this occurred immediately after you applied the Update - It's POSSIBLE that something was corrupted - You can try & Reboot - But IF something is corrupt - You may need to Factory Reset your device - You can Boot into Recovery & If you see lots of Red Text - It's likely going to say something like "visit a Samsung Service Centre" - But this is most likely NOT what's needed to fix this issue - But a Factory Reset will almost certainly fix it.

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mytech
Expert Level 3
Galaxy S
@Collie26, Hit the 3 dots and mark this as a solution 👍

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8 REPLIES 8
Solution
Galaxy S
Sounds like it's either Max Power Saving Mode or you are running in Safe Mode...
If you don't see "safe mode" in the bottom left corner of the screen - Then check your Battery Settings - Settings (or Device Care) Battery & See what it's set up for.

If you DO see Safe Mode AND If this occurred immediately after you applied the Update - It's POSSIBLE that something was corrupted - You can try & Reboot - But IF something is corrupt - You may need to Factory Reset your device - You can Boot into Recovery & If you see lots of Red Text - It's likely going to say something like "visit a Samsung Service Centre" - But this is most likely NOT what's needed to fix this issue - But a Factory Reset will almost certainly fix it.
Collie26
Beginner Level 4
Galaxy S
Thanks, got it!
Solution
mytech
Expert Level 3
Galaxy S
@Collie26, Hit the 3 dots and mark this as a solution 👍
mytech
Expert Level 3
Galaxy S
No no @Collie26 !
do it on @Shaggyskunk1 's post that helped you above👍
keagan
Moderator
Moderator
Options
Galaxy S

Thanks for the response @Shaggyskunk1

Hey @Collie26,

Please accept as a solution and help others with the same issue. Let us know if you need any further assistance.

 

Galaxy S
Keagan - Can you please take a look at this post - I've tried reporting it a couple of different ways today.... This is the same guy who has posted advertising for some towing company & this time he's posted a garbage picture with the phone number of the towing company as the title..

https://r1.community.samsung.com/t5/Galaxy-Gallery/4168202110/td-p/4829190
Galaxy S
@mytech - lol Thanks for trying but I don't know if they are familiar with how it works - They are brand new here 🕊
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mytech
Expert Level 3
Galaxy S
Your right but you actually helped them with a somewhat of a complicated situation (I definately would have not known this 👍)
Iknow you don't care so @least if someone searches it they hopefully will find their answer, but you do deserve street cred 😉🙃