Original topic:

Music Issues

(Topic created on: 05-02-2022 11:40 AM)
BoFett
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Galaxy S
Since last update on S20 FE 5G my music from either player cuts in and out when the screen times out. 

Please help, it's driving me nuts. 
11 Comments
jaredv
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Galaxy S
Same issue here. I'm using Spotify and I've tried turning off battery saver, setting Spotify to never sleep, and clearing all open apps. I haven't tried it with any other music player or anything but it definitely seems like an OS level problem.
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BoFett
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Galaxy S
For sure, it's happening with radio players too. Seems to be ok when using the Samsung player on the device with music stored on my cell.
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jaredv
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Galaxy S
Interesting. Out of curiosity what headphones are you using if any. I should mention I too have an S20 FE and Galaxy Buds +
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BoFett
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Galaxy S
I didn't try buds, I have the buds2 bty. I just tried the cell speakers and Bluetooth speaker
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jaredv
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Galaxy S
Okay well if it happens with just the cells speaker then we can rule out Bluetooth as a cause. Going to likely be some app conflict, possibly something to do with power saving. I just attempted to turn on enhanced processing to see if that made a difference and it sort of did. I encourage you to try this to see if it makes a difference for you. I found the audio played longer and cut out a bit more frequently, but it never went silent. Also going to add that Dolby Atmos is off.
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BoFett
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Galaxy S
I changed battery use to unrestricted, seems to have fixed it. I'm having problem now. Hopefully it stays that way.
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Brantley
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Galaxy S

Hi, could you please let us know the name of the music app causing the issue?

 

 

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BoFett
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Galaxy S
Spotify and local radio app, krock
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Helenna
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Galaxy S

Hi, we request you to clear cache for the music apps and check if the issue is solved.

Go to settings >> Show system apps >> Select the music app >> Tap on Storage >> Clear cache.

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