I recently travelled to Canada and have stayed mostly in Edmonton and Calagary thus far but i am extremely disppointed at being told as my devices are Australian devices (two S23 Ultra) it may not be able to get a 5g network in Canada. I just want to confirm that i do have a 5g enabled plan and the same SIMs in a pixel and Iphone (both purchased in Australia) works just fine with no issues whatsoever.
I contacted the Canadian Technical Support experts initially and they referred me to Mobile Klinik Edmonton. Mobile Klinik told me that Samsung locks there devices to country these days and I will therefore need to ask Samsung to update the phones software at their end.
I contacted Samsung Canada again only to be told that they will not assist as the phones purchased outside Canada and when i contacted the Australian Samsung I was told that no help for you as you are outside Australia?
Seriously Samsung? Are you expecting your customers not to travel or puchase a new device each time customers travel to new country?
I have used Samsung note 5, note 9, note 10, two samsung galaxy 6 watches (currently in use) and have travelled to different countries with no issues until now.
Samsung please do not try and hide behind 5g bandwith requirements in different countries as noted above the pixels and iphones do not have that issue it is only your Esteemed Company which is blocking 5g on purpose.
I have already requested Samsung Australia to lodge an official complaint, I will be escalting the matter to ACCC as well.
I spent good amounts on purchaing two S23 Ultras (Supposed Flagships) so to end this post i would like to make a point that while i have made plans to switch for my ease, I am however not goi g to leave Samsung that easy even if it means for me to hire a lawyer, going to current affairs, making noise on social media, stopping anyone and everyone i can from buying your products etc.
Update: so Samsung never raised a request to Head office and now I get an email to say that if they were to raise a request it will be for me to send over both my phones to Australia for them to assess and rectify. Initially they requested me to send over to my friend or family who will be required to take it to Samsung for assessment, I had refused to do as I dont see how this addresses the issue I have here in Canada. Really Samsung after giving me a run around for nearly two months ? With the cost of sending two device to Australia ( not to mention the prospective custom charges) how would they check a device for a fault which is Canada specific?
Additionally I will be without devices as well.
How hard is it for Samsung Australia to talk to Samsung Canada to organise a fix locally? Samsung is a global company with petty levels of after sales customer care.
With the experience I have had so far I have to say that they have done a good job of driving me away from Samsung.
Samsung still haven't answered my question: are they expecting Samsung consumers to buy new mobile devices once they travel overseas?
I continue to follow this up but for anyone reading this if you plan on travelling overseas do not buy Samsung as you will be left stranded as the Samsung support is non existent.
Bell 5g is TERRIBLE on my SAMSUNG devices. I think it's the phone. Everyone phone in every country problem with my Samsung phone a d 5 g also hsp, the older one.
So after my last email Samsung sent a rather rude email again giving me guided tour of warrant terms and conditions and asking me to check whether my network carrier provides 5g network.
They are stuck on meposting the phones back Sydney Australia but unwilling to provide any clarity around my question that what will happen if even after posting the devices to Australia and Samsung assessment and apparent fixing of the phone I still have same issues (It's a Canada specific issue)?
From the response I have received no one raised it with Samsung Head Office and they were just waiting for me to give up. Which to be honest I do! If anyone is reading this faced same issue please continue posting on this thread as I would now be seeking legal remedy before getting rid of anything Samsung around me.
It gets bizzare and funnier every day. Another email from Samsung so apparently they never raised it with head office and have now asked me to get in touch with Samsung CEO 🤔
