not registered on network

[lilpp187]

so I got a new sim same company I was with and I pocket dialed it I have data use but if I try to text or call I get this pop up 

[Shaggyskunk1BLM]

You DID try a simple Reboot?
If you still see the same error - Power Off the device - Remove & reinsert the SIM - Power On & test again.
If you still get the same message - Contact the Carrier.

[lilpp187]

oh ya even had Samsung tech that didn't know much play around but he wasn't the one who should have he knows less then I do about Samsung phones it was embarrising to watch let alone hearr

[Shaggyskunk1BLM]

Like I said - Did you Remove & Reinsert the SIM card?
If you still get the same message - Contact the Carrier.

Samsung Techs aren't going to be able to fix a Carrier issue or a damaged SIM card issue.

[IBGS20U]

Looks like your SIM card is not activated. Contact your carrier on how to activate it.

[Shaggyskunk1BLM]

Except he said that he has Data.. which is weird anyway.

[Halston]

Hi@lilpp187,
Please follow the suggestions provided by Shaggyskunk1 and check if it works.
You can also verify your phone with different SIM cards after back up the phone data in a computer using smart switch.
Here are the steps for Smart switch: https://www.samsung.com/ca/support/mobile-devices/samsung-galaxy-smartphone-how-to-back-up-your-devi...

Thank you @Shaggyskunk1 for your information.

[lilpp187]

of course it says the same thing with and with out the sim

[Jmak]

Which carrier are you using?

[Jmak]

I had similar issue with Koodo and they are the one who fixed this issue for me.