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Original topic:

Official complaint process

(Topic created on: 03-29-2022 03:22 PM)
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iFlYSoLo
Expert Level 5
Options
Galaxy S
Does anyone know what is the official complaint process for Scamsung? BBB yes, Is there any other Samsung specific route to take? Thanks all
9 Comments
Solution
Echo1
Expert Level 4
Galaxy S
There isn't an official route to take within Samsung itself, if you call and asked to be passed over to a manager they just seem to either hang up or promise one will call you back.
I honestly don't know what to say to guide you except speaking to an ontario or Canada government agency. I did once deal the the ombudsman for business was quite successfull.
iFlYSoLo
Expert Level 5
Galaxy S
Thank you, I will do that!!
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Galaxy S
I just found this on samsung.com/caScreenshot_20220329-181845_Chrome.jpg
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iFlYSoLo
Expert Level 5
Galaxy S
The CEO that went to prison lol..hope not hahaha
Thanks. I might use this!!
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Galaxy S
It's under contact info & then online support
iFlYSoLo
Expert Level 5
Galaxy S
Found it!! Thanks much
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Galaxy S
You're welcome!! I bet it probably just goes back to the customer service department but it's worth a shot.
iFlYSoLo
Expert Level 5
Galaxy S
Why not I will fill one everyday lol
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