Ever since the May security update of one ui 7 my device has been freezing. It shouldn't be freezing since I have an s23 (2 year old phone). I've wiped the cache multiple times and I've even reset the whole phone itself. The only way to make it stop freezing is for me to restart my phone. Any solutions?
That's great! We are glad to hear that the above steps worked for you and your issue is resolved.
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We're sorry to hear you're experiencing freezing issues on your Galaxy S23 after the May security update with One UI 7.
Since you've already taken key steps like wiping the cache partition and performing a full factory reset, the issue may be tied to post-update software conflicts or background app behavior.
Here are a few things you can try next:
Boot in Safe Mode: Press and hold the Power button > Tap and hold "Power off" > Select Safe mode. Use your device normally for a while in Safe Mode. If it doesn’t freeze, the issue is likely caused by a third-party app. Try uninstalling recently added or updated apps one by one.
Check for App & System Updates: Go to Settings > Software update and ensure you’re on the latest patch. Then open the Galaxy Store > Menu > Updates to update Samsung system apps. Also check Google Play Store > My apps > Update all.
If the issue persists, open the Samsung Members app > Support > Error reports and describe the freezing issue. Attach logs right after it happens — this helps our developers investigate more quickly.
We appreciate your patience. The Galaxy S23 is still a very capable device, and freezing behavior after an update isn’t expected. Hopefully, a fix will be included in an upcoming patch — we’ll be sure to forward your case to the relevant team.
That's great! We are glad to hear that the above steps worked for you and your issue is resolved.
Please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.
