since the update my phone has randomly gone black a couple times and i cant do anything except wait and hope it reapears i cant even shut it off cause i cant see anything , anyone else have issues?
sometimes when I wake the phone, the screen does not light up. You have to turn the screen off and an again and it will work (press power button once when it happens and open your phone)
Hey @Joann, This issue is difficult to diagnose or troubleshoot without physically inspecting your device. Please contact your local Samsung Service Center (http://www.samsung.com/ca/support/servicelocation/). Thanks!
This happened to my s8 when i bought it but it disappeared after some ota updates. My phone's screen would freeze at AOD and i had to force restart my device
