So 3 days ago finally said ready to ship, yesterday changed to on the way and this morning its back to ready to ship. Obviously chat is useless..its a different story every time i ask. So no bother.
Thanks Moderator! But I don’t think I have ever checked my email that much in my entire email checking life lol! there is a thing called pre order and this isn’t it, that’s all I can say. And plz with all due respect, don’t copy paste the same script every Samsung agent is doing!
Samsung pretty useless. How does a phone take 2 weeks to ship from vietnam or even china ??? I get aliexpress faster shipping and free in 2 weeks tops.... Samsung will loose a s* ton of customers this year
We know all this from the previous and previous release lol..plz stop copy pasting. Plz. Let us just hash it out here. We are not requesting or soliciting input/feedback. Thank you
Originally ordered the S22 ultra in pink from O2, the arrival date was 25th Feb to my door. But I then seen the S22 Ultra 1tb Red on their website, so I cancelled my O2 pre-order and ordered this on the 12th Feb (big mistake)… the delivery time was 2-4 weeks which I didn’t mind as it meant only waiting an extra week or so as the latest arrival date was 12th March on Order tracking. The processing page never updated, I even went on CHAT to Samsung who ensured me my phone was in a UK warehouse waiting to be delivered and I should get a delivery email in 28 hours… this did not happen! I then rang on the 12th March to be told I have to wait until its back in stock….”Wait”…I already ordered this when It was in stock, in fact it was showing in stock for a good week or so after I ordered it?!? Again told I will get a email reply in 48h.. again nothing!!! Spoke on a chat to be told its in a warehouse again…… Rang them again to be told again they are emailing to relevant department and Ill get a reply in 48 hours… surprise nothing.
I then randomly get an automated email to saying “ORDER RECEIVED” ?!? Then the next day another email to say “CUSTOMISING”?!?
These are basically the emails I should have received 4 and half weeks prior when I places the order. I think Samsung had misplaced my order and have now put me to the back of the queue.
And then yesterday I get a email (by an actual human…kinda) telling me the phones out of stock and is not due in until early April…. He also told me that I will receive a order number when the stock is back in?!? eerrrm I already received one of these when I placed the order, are they trying to tell me in another 5 weeks down the line they can tell me the same **bleep** about it being out of stock? Beyond frustrated. If I knew this beforehand I would have switched over to the new Iphones or Sony even! Cant even cancel my order due to getting all the accessories for my new phone. So annoyed. So sick of speaking to robots on the phone so keep repeating the same **bleep**.
If my complaints done get compensated accordingly I will be taking this to the social media platform.
