Original topic:

S PEN not working!

(Topic created on: 09-18-2024 02:48 PM)
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Zjking10
Active Level 4
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Galaxy S
My S Pen works sometimes during the day, then sometimes it doesn't work. It frustrates me. I use it for notes and signing documents every day. The phone has a case and doesn't interrupt it. The S Pen is connected, and sometimes when I insert it into the phone, the phone still says it's not inserted. Sometimes when it's connected and when I draw, it doesn't sense it.

I also had an issue where my phone lagged maybe it's caused by that? I cleared the cache thrn started working but I cleared it today from android recovery settings page and clicked clear cache but still no luck please help 

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4 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi Zjking10,

We are sorry to hear this issue from you and appreciate your efforts in performing the possibble troubleshooting steps. It sounds like there might be an issue with your S Pen connection or sensor. Since you’ve already tried clearing the cache, here are a few steps you can try:

Please make sure your phone and S Pen firmware are up-to-date.

Reset S Pen: Go to Settings > Advanced Features > S Pen > Reset S Pen.

Recalibrate the S Pen: Use the Air Command menu to recalibrate its position.

Although your case isn’t interfering, try removing it briefly to see if it resolves the problem.

If nothing works, then please perform back up and factory data reset on your device.

https://www.samsung.com/ca/support/mobile-devices/perform-a-factory-data-reset-on-your-galaxy-phone/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

If the issue persists, you may need to take your phone examined by the service technician by visiting the Samsung Authorized service center for diagnosis.

To know the nearest Samsung authorized service center, please visit the link given below. https://www.samsung.com/ca/support/service-center/

Thank you.

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Zjking10
Active Level 4
Galaxy S
It just randomly glitches sometimes it works sometimes ut dosenr I dint know what the problem is it works in the jorjjjg disent work thr whole day and randomly starts working again I'm thinking of selling it and getting another one mayh
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi Zjking10,

It's good to hear that it is working again. However, if the issue persists you can perform the above steps to resolve it.

Thank you.

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Zjking10
Active Level 4
Galaxy S
I tried it still not working I reset and now it lags it didn't lag before it lags now
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