S20 phone dial screen

[chocolover11]

Hi  my screen turns black every time I make a call, and it takes several attempts to return it back to number dial pad. Anyone know how I can set it to stay lit up?

[Georgine]

Hi, please check if there is any update available. Also, Third-party protective films, cases, stickers, or glass screen protectors may block the sensor and should be removed. It is recommended to use Samsung-approved accessories only.

 Once you’re off the call, restart the phone by swiping down from the top of the phone with two fingers to open Quick settings. Tap the Power icon. Tap Restart, and then tap Restart again.

Check Double tap to turn the on-screen motion gesture setting. If the screen doesn’t turn on during or after calls, turn off the Double tap to turn the on-screen feature. Open Settings and then tap Advanced features. Tap Motions and gestures. Tap the switch next to the Double tap to turn on the screen to turn it off.

[RedDogRabbit]

Sounds like it MIGHT be the Proximity Sensor? 

Open the Samsung Members app Click on the "Help" icon.

Click on "Start Diagnostics" & then Click on the Proximity Sensor Icon. Run the Test & Report the results if you want further help. 

 

[chocolover11]

I tried thst, I'll see if it helps.. tks

[chocolover11]

Actually I should of said when it's on speaker phone, the screen stays black!!
I checked the proximity and it's fine 🤷🏻‍♀️ any other suggestions?

[Georgine]

Hi, please try the below steps and get back to us with the results.

1. Settings > Display > Screen Timeout, and increasing the time taken for the screen to switch off while idle.

2. Settings > Advanced Features > Motions and Gestures > Smart Stay > On, to keep the screen on while you're looking at it.

If the screen does happen to turn off while you're on a call, press the Side Key once to re-enable the display.