Original topic:

S20

(Topic created on: 01-13-2024 11:02 PM)
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AJ27
Active Level 5
Options
Galaxy S
My S20 has been dying a slow death since late 2022. 
No cable charging.
Weak battery.
Just recently, slighty freezes before connecting to the internet and just found out I could almost remove the back of the phone.
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9 Comments
RedDogRabbit
Expert Level 5
Galaxy S

Is the back of the phone feeling swollen? 

If it is, that's a bad sign of the state of the battery, and you should probably stop using the phone, as there's an increased risk of fire or explosion. 

Depending on what you want to do, it might be a better alternative to just get a new phone. There's some pretty good deals on the S23 series in advance of the S24 series release.

Getting the battery replaced & other possible costs to fix your S20.. it just may not make sense.

I am fortunate, My S20 Ultra is still in perfect condition, battery included, but it is normal to see battery degradation after 3 years. 

guitargod
Active Level 4
Galaxy S
When will the s24 ultra be released in Canada as I'm probably going to buy one outright and continue paying this one off..
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AJ27
Active Level 5
Galaxy S
January 17 is the Unpacking and should be available about a week after.
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AJ27
Active Level 5
Galaxy S
No. It's like the back is almost a removable one like before.
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RedDogRabbit
Expert Level 5
Galaxy S

Well, that's not good! 

The S20 series does NOT have a removable battery, or a removable back.

Can you post a picture of this? 

But I'd strongly suggest that you visit a Samsung Service Centre to get it checked out by a tech, if you plan on keeping it. 

https://www.samsung.com/ca/support/service-center/

 

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AJ27
Active Level 5
Galaxy S
I was kind of hoping to keep it, but too many problems have popped up.
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Samsung_Ben
Community Manager
Options
Galaxy S

Hi AJ27, as RedDogRabbit and Helenna suggested, if you see your S20's battery slowly swelling, then please refrain from using it and get it immediately checked at your nearest Samsung authorized service center, as it poses a risk of explosion or fire. 

If you still have your old phone, we recommend using that while you wait to buy a new device. 

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, In this case i request you to please visit the nearest service center and get the device examine by the technician.

Here is the link to know the nearest Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

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AJ27
Active Level 5
Galaxy S
It's the adhesive for the phone is losing the stickiness. The battery is a separate problem along with everything else.
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