S20FE Touch screen issues

[Womitopi]

Hi, I've been using this phone since November and have come across constant issues with the touch screen.  Has there been a fix for this?  I have touch sensitivity increased and the only way I found to solve this was to reset the phone.

[RedDogRabbit]

Can you elaborate on what the issue is? 

Check your screen with the interactive tests on the samsung members app & see if it provides you with additional information about your concern.

You can also try backing up your phone with smart switch & factory reset. See if that resolves the problem? 

[Womitopi]

I didn't know members had a place for interactive tests I will give it a go the next time it happens. The issue is sometimes certain parts of the screen stop detecting my taps, if I long press it sometimes detects it as a tap. When this happens the best thing I can do to fix it is to reset the phone and then I'm good for a while. Although this issue isn't dramatic it does tend to get annoying. I've also read the S20 FE has been known to have touch screen issues and various patches have been made to try and fix this but sadly it hasn't been resolved for me.

[RedDogRabbit · Accepted solution]

I had possibly the exact same issue on my old S9+ & the interactive tests on the samsung members app showed that some areas of the screen weren't responding properly. In my case a factory reset absolutely solved the issue for me. 

You might want to check the interactive tests a couple of times & see if there's any "blank" spots on your screen.

Also, are you using a screen protector? 

If it's not the preinstalled Samsung screen protector, then I'd strongly recommend the Whitestone Dome tempered glass screen protector, it doesn't interfere with the finger print scanner in any way! 

See the screen shots for how to get to the interactive tests. 

Click on "get help" > interactive tests > Touch screen & good luck 🤞 

 

 

 

[Womitopi]

I have just completed a factory reset of my device, here's hoping this will have solved the issue. Will let you know if the problem persists. Thanks for the information!

[RedDogRabbit]

Yes, Please let me know if the problem with your screen is resolved 🤞

[Womitopi]

I took a few days to see if the problem would come back, I am happy to announce I have not had to reset my phone because of this issue since I completed a factory reset! Thanks a lot for the tip.

[RedDogRabbit]

Great to hear that the factory reset was the solution, I thought it might be 👍

[keagan]

Hi Womitopi, Glad to know that the issue got resolved.

Please take the time to accept RedDogRabbit's comment as solution by clicking on 3 dots and tap on "Accept as Solution" and help others with the same query.

[Valeriya]

Hi Womitopi, Please try the steps as suggested by RedDogRabbit. Please get back to us if the issue still persists. Thanks for the response RedDogRabbit.