Original topic:

S21 Camera crashes when switching to Video mode and storage set ti Internal

(Topic created on: 12-07-2021 07:53 PM)
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dlandry
Beginner Level 2
Options
Galaxy S

New S21, Updated system software, updated Camera software

 

Camera works fine for photos, but switching to Video mode cases the Camera to crash every time. 

Switching to SDCard for Camera storage solves the problem, but switching back to Internal storage causes the consistent crash to return (I have a small SDCard so only using it is not practical ... I will purchase a larger SDCard, but internal storage should really work.)

 

I have cleared the Camera cache and data as well, and have done a Camera reset as well, but nothing I've tried works other than changing the Camera storage location to the SDCard

4 REPLIES 4
Galaxy S
If you just upgraded to Android12, please try boot to recovery mode and do the Wipe Cache Partition.

- Power off your phone
- Press and hold vol up and power key until you are in recovery mode
- use vol up and down to navigate
- select Wipe Cache Partotion
- press power key to confirm
- click yes
- click reboot system

Try to see if the problem fix or not.
samsugi
Active Level 4
Galaxy S
S21 SD card?
Galaxy S
Yeah right, good catch. Forgot about S21 don't have SD Card.
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Valeriya
Moderator
Moderator
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Galaxy S

Hi dlandry, Could you please confirm where did you purchase the S21 device?

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