Original topic:

S22+ Front cam not working

(Topic created on: 01-07-2024 04:16 PM)
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Chrisblou23
Active Level 1
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Galaxy S
From yesterday my front cam stop working 90% of time. 

I try it on safe mode without succes
Clear phone cache partition on boot loder
Try to remove all apps permission
Try to add all system apps permission
Try a clear cache on apps
Diag
Also samsung take a little look

Some times it work after a reboot, but not for a while.


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5 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi, as you have tried all the necessary troubleshooting steps, I request you to please "Back up" the device and perform "Factory reset" by using the below link and check the issue again.

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-back-up-and-restore-data/

https://www.samsung.com/ca/support/mobile-devices/galaxy-phone-perform-a-factory-reset/

If your phone is still having issues after performing a reset, please visit a Samsung authorized service center.

https://www.samsung.com/ca/support/service-center/

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Chrisblou23
Active Level 1
Galaxy S
Yes i do, a factory reset and it was not working after it. But now it ia working. I do not understand why
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Helenna
Moderator
Moderator
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Galaxy S

Hi, we are good to see that your issue has been resolved.

We appreciate your efforts.

Please write back to us if you require any further assistance in the future.

Thank you.

Please take the time to accept the comment that you find helpful as a solution by clicking on 3 dots and tap on "Aceept as solution" and helps others with the same query.

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Chrisblou23
Active Level 1
Galaxy S
Oups issue is back like 24h after the complete factory resetScreenshot_20240109_091903_Camera_1000000141_1704809943.png
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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, as we can see that issue persisting again after performing the necessary troubleshooting steps, we request you to please visit the nearest service center and get the device examine by the technician to know the root cause of the issue.

https://www.samsung.com/ca/support/service-center/

Please visit the link given above to know the nearest Samsung authorized service center.