Original topic:

S22 Ultra random freezes after Android 13 update

(Topic created on: 01-02-2023 04:02 PM)
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Jean-Simon
Active Level 3
Options
Galaxy S

Link showing the issue : https://youtube.com/shorts/SQc6jSPKBJI?feature=share

Since Android upgrade, the phone randomly freezes.  On ANdroid 12 , there was no such bug.

 

I did a factory reset and I have the same issues.  I have asked other people who have the same phone and it is happening to them as well.

18 REPLIES 18
waqqas31
Active Level 6
Galaxy S
TBH, I haven't done it in a long time. But I think if you have full access to your phone (which you do), the directions should be straightforward enough.
RedDogRabbit
Expert Level 5
Galaxy S

Instructions should actually be in the Smart Switch app on the computer, not the phone. 

If it'd be me, I'd just download the Firmware & flash it with Odin, but I'd also Factory Reset BEFORE I Flashed it with Odin. 

waqqas31
Active Level 6
Galaxy S
My bad, I should have clarified that this needs to be done using Smart Switch on a PC connected to the phone, not directly on the phone.
maxfield034
Active Level 4
Galaxy S

Try clearing the cache from recovery menu and run repair all as well. It may help or it may not help, but trying won't hurt anything.

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Helenna
Moderator
Moderator
Options
Galaxy S

Hi, we appreciate your efforts in performing all the necessary troubleshooting steps to get the issue resolved.

We request you to try submitting an error report through the Samsung Members app.

Attaching a log file will help greatly in analyzing the cause of the issue. We will send a response through Samsung Members.

Tap and hold on samsung Members Icon and tap on Error report >> select the category from the below >> Describe the issue and check the option "send system log data" then send.

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RedDogRabbit
Expert Level 5
Galaxy S

Screenshot_20230103_134750.jpg

 Happy you agree 👍🏻 

IWJ64
Beginner Level 2
Galaxy S

There's nothing you can do except wait for them to release an update to fix this. I'm having the exact same issue.

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Jean-Simon
Active Level 3
Galaxy S
We will wait a long time. Apps doing it should be banned from the store until it's fixed
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biniam
Beginner Level 2
Galaxy S
Url
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