S23 blue screen

[arkoie]

Hello everyone,

I came to you because I had this error with my S23 American model, I wanted to know if you had an idea.

Thanks to all

 

[Helenna]

Hi arkoie,

We are sorry to hear this issue from you. We would like to inform you that this is Samsung members Community Canada .

As your device is from US, we kindly request you to contact Samsung US support for further assistance.

https://www.samsung.com/us/support/contact/

Thank you.

[RedDogRabbit]

Looks like the Download Mode colours, (more teal than blue), but not download mode.. 

I'd start with just trying to Power off & on. 

[arkoie]

I tried and don't work, i can't do anything

[RedDogRabbit]

You can Power it OFF? 

If you can, Boot into Recovery & Factory Reset. 

To Factory Reset > Power Off the device.

Wait a couple of seconds & then Press & HOLD Power + Volume UP > Wait a couple of seconds until you feel the phone Vibrate & Release BOTH buttons SIMULTANEOUSLY. Wait a couple of seconds until you see the Recovery Menu & Use the Volume Button to Scroll Down to Wipe Data Factory Reset & Select with the Power button.

Wait a minute or so, until the phone Boots to the Welcome Screen. 

Unfortunately you won't have the opportunity to Backup, so hopefully you have a recent Backup. 

If this doesn't work (I think that it should, unless there's some physical or hardware damage), last resort is to visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

[theonecid]

Did you use Odin to flash firmware and screw something up? That's what it looks like

[RedDogRabbit]

Yeah, it looks like the Download Mode colours.. but I can't read the screen shot.