Original topic:

S23 Ultra Camera Failure after UI7 update

(Topic created on: 09-09-2025 03:37 PM)
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stylish42
Beginner Level 2
Options
Galaxy S
I just updated my S23 Ultra to ONE UI 7 and the camera failed to open. The camera was working minutes ago and all of a sudden its dead after the update. I tried everything, restart, clean the cache...etc, nothing works.

It feels like these phone companies are just using updates now as a way to force you to biy new phones.
6 REPLIES 6
RedDogRabbit
Expert Level 5
Galaxy S

Did you also try Resetting the Camera settings from within the Camera itself? 

You could also try going to Settings > Apps Search for the Camera & Click on it > Scroll down to Storage & Clear Both Cache & Data for the Camera and Reboot.. see if that works for you? 

stylish42
Beginner Level 2
Galaxy S
You know what, this actually solved my problem!! Thank you so much! The camera is working again!
Urmi
Moderator
Moderator
Options
Galaxy S

Hi stylish42,

We are pleased to hear that the issue has been successfully resolved. We sincerely appreciate @RedDogRabbit for providing the effective solution.

Should you require any further assistance, please feel free to reach out to  the community . Additionally, we kindly encourage you to click on "Accept as Solution" so that other users facing similar issues may benefit from the resolution.

Thank you once again for your engagement and support. 

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amritamarathe
Active Level 1
Galaxy S

I have a similar issue on my Samsung S23 ultra device and with the recommended fixes above, I am still unable to load the camera. I have posted my issue separately as well but no resolution. Please advice. Thanks.

Urmi
Moderator
Moderator
Options
Galaxy S

Hi amritamarathe,

We are sorry to hear that you are experiencing issues with the camera following the UI7 update. As you have already attempted all available troubleshooting steps and the issue persists, we kindly recommend visiting the nearest Samsung Service Center. Our service technician will conduct a physical inspection of the device and provide the necessary assistance to resolve the issue.

"For your reference, we have also responded to your post

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amritamarathe
Active Level 1
Galaxy S

Thanks for your response.  

Is their a customer support number for troubleshooting on phone? The don't have Samsung tech center near me.

I would like to try that first. 

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