My S24 has a serious issue with connecting to the mobile network. I have tried multiple troubleshooting steps, including deleting cache, restarting, updating, resetting all settings, changing the SIM card, and even running antivirus scans, but the problem persists. The phone works properly with Wi-Fi, but when I switch to mobile data, the connection becomes terrible. Sometimes, I feel like throwing it in the garbage bin. I tested the same SIM card in another phone, and it worked without any issues. It seems that either an app is conflicting with the device or this model has a fundamental bug. Overall, I’ve had a very bad experience with the S24.
As you have already attempted all possible troubleshooting steps and the issue continues to persist, we recommend visiting the nearest Samsung Service Center. Our service technicians will examine the device thoroughly and work to resolve the issue.
Since the SIM card functions correctly in another device, it appears that the problem may be with the device. Prior to your visit the service center, please keep the device in Safe Mode, as suggested by RedDogRabbit.
We appreciate your cooperation and look forward to assisting you.
