Original topic:

S24 suddenly unable to make calls by request

(Topic created on: 12-12-2025 07:31 PM)
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resung80
Active Level 5
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Galaxy S
Hello forum,

For reference I am on a Samsung Galaxy s24 UI 8.0.

As of the timing of this post, I am unable to make calls through the hey Google command which always has been my method and has previously worked without incident.

Upon asking hey Google to make a call I receive one of the three responses: either it will tell me quote I cannot make calls or quote I am an AI and cannot make calls or quote I am an AI and cannot make calls you will have to call so and so yourself. I am writing so-and-so as a placeholder for the name I requested to call.

I have gone into both the Google app through settings as well as the Gemini app through settings and I could see my microphone and phone contacts are allowed so I haven't changed anything there, then I also proceeded to wipe the cache from both and restart my phone yet I continue to have the same issue.

Is Samsung aware of this issue or is anybody else experiencing this today? Any ideas on how to fix it?

Thanks in advance!
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plamen
Active Level 1
Galaxy S
Happen to me also
resung80
Active Level 5
Galaxy S
Thanks for letting me know it might just be a bug then. It was working fine the day before.
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RedDogRabbit
Expert Level 5
Galaxy S

I don't use Google Gemini, and Google Assistant doesn't have any issues with: Hey Google, call xxxx

Switch back to Google Assistant if you're currently using Gemini, see if that works for you. 

You could also try Clearing BOTH Cache & Data for Google Assistant, set it up again and test. 

resung80
Active Level 5
Galaxy S
Thanks for always being so helpful with everybody. I truly appreciate your posts and your knowledge and have learned a lot just from reading your responses to both myself and toward other users.

When I use Google Assistant, does that mean I won't have access to Gemini AI for things like creating images Etc? Would I have to toggle them back on and off to utilize those features that I enjoy?

Also how do I switch to Google Assistant?

Sorry for all the questions it's hard for me to keep track with how fast technology is advancing.
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resung80
Active Level 5
Galaxy S
Oh it's actually working now but I am going to switch to seamless Google Assistant I just asked AI how to do that and you're correct even the response I got said it will be more seamless with Google Assistant.

Again very many thanks you are such an invaluable person in this forum and I appreciate your responses and your presence here!

From now on, if I have issues I will just toggle between the two because I do like to create a i art with Gemini.

Thanks again!