Original topic:

S25 ultra using data while on call issue

(Topic created on: 05-22-2025 05:10 PM)
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jamesy
Active Level 10
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Galaxy S
I'm not sure if it's just me but is anyone having problems with using their data while on a phone call? My data is really slow when I'm on the phone with someone. 
10 Comments
Helenna
Moderator
Moderator
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Galaxy S

Hi Jamesy,

Thanks for sharing the screenshot! From what we can see, your download speed is extremely low during the call. We appreciate you taking the time to perform the initial troubleshooting steps.

At this point, we recommend contacting your network carrier. They’ll be able to check your account provisioning and investigate any network-related issues that might be affecting your data performance during calls.

Let us know how it goes!

Thank you.

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