Original topic:

S25 ultra using data while on call issue

(Topic created on: 05-22-2025 05:10 PM)
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jamesy
Active Level 10
Options
Galaxy S
I'm not sure if it's just me but is anyone having problems with using their data while on a phone call? My data is really slow when I'm on the phone with someone. 
13 REPLIES 13
Helenna
Moderator
Moderator
Options
Galaxy S

Hi Jamesy,

Thanks for sharing the screenshot! From what we can see, your download speed is extremely low during the call. We appreciate you taking the time to perform the initial troubleshooting steps.

At this point, we recommend contacting your network carrier. They’ll be able to check your account provisioning and investigate any network-related issues that might be affecting your data performance during calls.

Let us know how it goes!

Thank you.

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jamesy
Active Level 10
Galaxy S
So i talked to Telus and they said it's not on their end. Is this a widespread issue with the s25 ultra?
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blackfear0
Active Level 3
Galaxy S
I seem to have issues on 5g in general .... I make calls and it drops seems to only happen on 5g. I have sent out my phone for repair they said it was an issue with the antenna which was replaced. The issue still continues.... I call, call drops, you call, "this number is currently not available" or it drops. When I switch to 4g this issue goes away any advice?  (On Bell)
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jamesy
Active Level 10
Galaxy S
Yeah, I'm still having issues too. Maybe it's a snapdragon or antenna issue. Im with Telus
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