samsung email setup

[Coolparhar]

I am having some difficulty with setting up Shaw email account on Samsung email. I entered same entry as I did on Samsung A5 and Samsung S20 ultra. But for some reason I can't set it up on my daughters S9 phone. I called ISP no help from there. 

[jassingh]

Hi @coolparhar can you please upload the error message you are getting while setup

[Rebekka]

Hi  Coolparhar

As  jassingh request please share error message or screenshot so that we will help you.

[Coolparhar]

it says server no found

[Tallman]

Are you setup up as POP3? IMAP? or Exchange ActiveSync?

[Coolparhar]

exchange server

[Tallman · Accepted solution]

Open Samsung Email->3 bars top left->gear icon top right-> your email account->Exchange server settings

Under Exchange Server, make sure is wm.shaw.ca

[Coolparhar]

because on other phones thats how it is set

[Coolparhar]

and one request to Samsung. please let user to access the settings once its done cause on S20 Ultra i don't know how to go back and check settings. But on A5 it was so simple.

[Coolparhar]

thats what I used but don't know its still same issue