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05-23-2020 03:56 PM in
Galaxy S
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05-23-2020 04:20 PM in
Galaxy SHi Stedmister,
If "Allow Companion device for secondary authentication" is disabled on your PC, your phone or devices will not successfully register.
To fix this, first select the search bar on the Windows task bar and enter gpedit.msc. Then, go to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Microsoft Secondary Authentication Factor > Allow Companion device for secondary authentication.
Check if the option is disabled. If it is, select Enabled. Then, select the search bar on the Windows task bar, and enter gpupdate/force. Once that is complete, reboot your PC or tablet.

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05-23-2020 04:41 PM (Last edited 05-23-2020 04:49 PM ) in
Galaxy S
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05-24-2020 10:11 AM in
Galaxy SPlease perform the wipe cache partition and check if the issue is resolved.
- Ensure the device is powered off.
- If the device is unresponsive/frozen, press and hold the Power button (located on the upper-left edge) for approximately 10 seconds or until the device power cycles.
- Press and hold the Volume Up button (located on the upper-left edge) and the Home button (located at the bottom in the middle).
- While continuing to hold the Home and Volume Up buttons, press and hold the Power button (located on the right edge) until "RECOVERY BOOTING" appears in the upper left then release all buttons.
- Select wipe cache partition.
- Utilize the Volume Up/Down buttons to highlight and the Power button to select.
- Select reboot system now.
- The option is highlighted, utilize the Power button to select.

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05-24-2020 10:36 AM in
Galaxy S