Original topic:

SAMSUNG MUSIC APK NOT WORKING

(Topic created on: 05-08-2023 01:45 PM)
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Berku
Beginner Level 2
Options
Galaxy S
So I download mp3 files and listen to songs using the Samsung music apk but now it won't play any of the songs and just skips them all saying "Failed to play track" I don't think it's reading the files or maybe there's something else wrong with it, please help.
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10 Comments
RobertZ
Active Level 9
Galaxy S
Download a different player. If it doesn't play the MP3 then it may be the MP3.
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Berku
Beginner Level 2
Galaxy S
It was working before tho,it just stopped since I connected my car to this car, I don't know why
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RedDogRabbit
Expert Level 5
Galaxy S

"Connected to my car, this car"? 

Try this:

  • Go to Settings > Apps & Search for "Samsung Music" > Scroll down to Storage & Clear Both Cache & Data for the app & Reboot.

Samsung Music has no issues with playing mp3 music (although I use Spotify). 

 

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Berku
Beginner Level 2
Galaxy S
Ok so I did clear the cache and data but I didn't do the Reboot thing, is that like restarting my phone or is it something else?
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RedDogRabbit
Expert Level 5
Galaxy S

Reboot is the same as Restarting. The reason for Restarting / Rebooting, is that it clears device RAM of any residual "junk".

You can try a different music player, like Power Amp, but Samsung Music should work just fine. 

Helenna
Moderator
Moderator
Options
Galaxy S

Hi, you can easily fix temporary glitches by force-stopping the Samsung Music app. It might be the selected audio file is not supported by the Samsung Music app.

As you have already performed Clear cache and Clear data for the app.

If the issue persists again, please download an audio converter from the Google Play Store (like PowerAmp), (VLC media player) and convert all of your music to that format which will play files for you.

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RedDogRabbit
Expert Level 5
Galaxy S

They said that they have downloaded mp3 files, and Samsung's Music player is compatible with mp3 music files. So there should not be a need to download a different player.

They said they Cleared Cache & Data for the app, but they didn't say whether or not it fixed the issue for them. 

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Montreal1
Active Level 8
Galaxy S

I had the same issue with my S22 Ultra last week, I uninstalled Samsung Music et re-installed it and it worked in AndroidAuto.

 

RedDogRabbit
Expert Level 5
Galaxy S

Although Clearing Cache & Data for an app, SHOULD effectively be the same as Uninstalling & Reinstalling, it isn't always as effective as Uninstalling & Reinstalling the app. 

A while back (about a year) Spotify had a similar issue, and Clearing Cache & Data didn't resolve the issue, which theoretically it should have, but Uninstalling & Reinstalling did work.

In the case of Spotify, it was a bit more annoying, in that you had to download ALL your music again, as even with the Premium version, downloaded music tracks are not saved to your device in the same way as independently downloaded music. 

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