Samsung scandal reported by The Verge (05/13)

[bett3r]

Now we all know why when you contacted Samsung Support they will NOT help you with solutions, just template/robotic answers: they did not get paid by Samsung. 

Link: https://www.theverge.com/2022/5/13/23067868/samsung-expert-ibbu-terminated-pay

In the article published on May 13, 2022 entitled: A Samsung.com 'expert' has been fired after speaking up about working for free it elaborate how Samsung Mobile pushed their staff to answer chats, unpaid, just to boost performance numbers for the company.

Experts often found themselves dealing with support questions from people having issues with their phones or orders instead of inquiries from customers trying to decide whether to go with the S22 Plus or Ultra.

To make matters worse, the “Experts” are only paid on commission, meaning they are extremely unlikely to see a single cent for answering support chats. 

[bett3r]

I feel sorry for your friend. Samsung damaged their staff AND customers.

[iFlYSoLo]

💯

[ISellers · Accepted solution]

It is all true. 

They expect us to work for free if they need customer redirects, It got so bad to where 70% of my chats were CS redirects. About 50% of our community sided with our 3rd party that's the middle man between us, and the other 50% of us wouldn't give in. Luckily, I didn't get terminated and I'm not revealing my name for that reason unless I get terminated tonight or tomorrow or sometime soon... Samsung's chat bot is to blame for a lot of it, and they do not give us the tools to even help if we wanted to. Product expert means "Checkout troubleshooter", "Shipping address error troubleshooter", "helping customers until they find it cheaper with another company"-then we make no commission. They got so pissed about that article. But it's true.