Samsung Video Call

[Kathrin1]

I have a Samsung phone and use the built-in video calling (the one in the Phone app, not Google Meet). When I try to video call my friend, it says “calling” and then instantly ends. They don’t even get the call and only see the Google Meet option, not the regular video call one. We both have Samsung phones and use the same Phone app.

How it looks like when I try to call them

[Helenna]

Hi Kathrin1,

Samsung's built-in video calling requires both devices to be on the same or compatible carriers, and both phones need to support the feature via their firmware and carrier settings.

Please ask your friend to check video calling availability: Phone app > Tap 3-dot menu > Settings > Supplementary Services (or Call Settings) Look for a “Video calling” toggle. If it’s missing or greyed out, their device or carrier no longer supports native Samsung video calls.

If native video calling isn’t available, we recommend using Google Meet, which Samsung now integrates into the Phone app for video calls. It’s more widely supported across devices and carriers.

Thank you.

[Kathrin1]

How come my phone, which supports Samsung Video Call doesn’t show in the supplementary services?

[RedDogRabbit]

You need to Select a Contact & Then you will see the option for Video Calls. 

It's not accessed from the Dialer.  

[RobertZ]

Which contacts are you using - Samsung or Google?

[RedDogRabbit]

I am using Samsung's Default Contacts, but I Sync with my Gmail account.

But it doesn't matter if I use Google Contacts, the same Video call option is still available for me. 

 

[Kathrin1]

Still not there. Weird.

[RedDogRabbit]

Opening one of your Contacts, and it's STILL not there? 

That is weird!