Screen freeze while making payment with password

[IX_Avenue]

In order to get some help or tips you should provide more details such as:

Android Version
Phone model
App (Samsung Pay, GPay)

But i would recommend going into settings and select APPS then look up for the one you are using and click on it, then clear cache.

[Urmi]

Hi shumbaa,

Thank you for bringing this to our attention. If your screen is freezing while making a payment using a password, here are a few formal steps you can follow to troubleshoot the issue:

• Restart Your Device A simple restart can resolve temporary system glitches that may cause screen freezing.

• Clear Cache of the Payment App Go to Settings > Apps > App Name > Storage > Clear Cache. This helps remove temporary files that may be interfering with performance.

• Update the App and System Software Ensure both the payment app and your device’s operating system are updated to the latest versions.

• Check for Background Apps Close unnecessary background applications that may be consuming system resources.

• Try an Alternative Payment Method If possible, use biometric authentication (fingerprint or face recognition) or another payment app to complete the transaction.

• If the issue still persists, Please reach us back and let us know the name of the payment app and your device model so I can assist you more specifically.