Original topic:

Shipping Delay

(Topic created on: 09-27-2021 09:45 AM)
2620 Views
barbous
Active Level 1
Options
Galaxy S

Hi,

How long Samsung is taking to process and deliver Galaxy S21 phones? I bought a S21 Ultra on September 18th and I see no updates im my order since then. I think only Samsung is delaying and that's a shame. My wife ordered her new iPhone 13 after me and she will receive her phone before me. i'm thinking in cancel the order and buy an iPhone as my wife did. At least Apple respect their customers.

21 Comments
laura444
Beginner Level 5
Galaxy S

It turns out that this is Samsung's usual practice. I pre-ordered the Tab s8 Ultra on February 12th. The website states that it will be delivered by February 23rd. But it didn't arrive on time, then I waited an hour to ask customer service what happened.

The answer was that they were out of stock due to too many orders, and the delivery was delayed until around March 10th.
I can't accept an answer like this, it's simply irresponsible. I'm facing an exam soon and I need a tablet to help with my studies. I will not pre-order if I know the order will be delayed.

This is my last Samsung purchase.

Jignesh812
Active Level 1
Galaxy S

Its really ridiculous. I pre ordered the s22 ultra 512GB unlocked first cuz thats what I wanted but delivery was showing 3/25. Tmobile one was showing delivery date as 3/4 so I cancelled the unlocked one and ordered the Tmobile one. I reached out to their CS probably 10 times since order placed as didnt see any movement in tracking. They keep telling me rest assured it'll be delivered on 3/4 if not early. Today morning I see the status change to delivery now showing 3/25. I'm going out of country on 11th and this really screws me up big time. I neither get unlocked one, or got Tmobile one and will have to live with Tmobile one which shows exact delivery date as unlocked one. Truly garbage CS.

0 Likes