Trade in for S24U shipped, no updates from Samsung

[Gogy]

I shipped my trade in device via FedEx on February 5th. Delivered on February 7th, but I have yet to receive approval for trade in. Is anyone else experiencing the same delay ?

[JMIKE]

I am still waiting... no updates, no email...there process seems to be a little bit slower than yesterday

[Gogy]

When did you ship in your trade in device?

[JMIKE]

Bought on launch day, and it took a while to get the document to ship my trade-in. Shipped back to Samsung on the 5th of February, and they received it on the 7th of February. It was delivered. I have not heard anything since.

[Helenna]

Hi, if you haven't tried to contact our Online shopping team, please contact them by the link given below.

So that, they will check and help you accordingly.

https://www.samsung.com/ca/support/contact/#contactinfohttps://www.samsung.com/ca/support/contact/#c...

[Asem]

Same thing. Delivered to Samsung on February 6th and no updates to the status or the situation. CS will only tell you to wait .

[JMIKE]

Got my confirmation email this from Samsung... all is in order and trade is finalized

[Gogy]

You got it today? I still haven't got any confirmation

[JMIKE]

Yeah, I got it early in the morning. That confirmation removed so much stress!!