Samsung should possibly look into software support & be able to have a technician have access to the app's via smart tutor to be certain that everything checks out & rule out possible glitches or software errors that may occur. Sometimes factory reset isn't a option & going to the service center can be a hassle,
So before really having to do all of that, theu could remotely look into what's going on. I offered the suggestion, we will see if it's going to make its way into their services or not, but it would be a good thing.
If there can fix the issue remotely instead of having to send the customer to the service center or having to do a factory reset. It would be great.
