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10-08-2025 05:51 PM in
Galaxy S
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10-09-2025 05:33 AM in
Galaxy SHi Fatwa,
Thank you for providing a detailed account of the display resolution issue you've encountered on your Galaxy S25 following the One UI 8 update. Your observations and troubleshooting efforts are both thorough and insightful.
The behavior you described—automatic downshifting from QHD to HD resolution, accompanied by unusually small font rendering—may be linked to system-level optimizations introduced in the latest software update. While such adjustments are typically designed to enhance battery performance or thermal efficiency, they should not result in inconsistent display settings or user interface anomalies.
Your routine cache partition wipe and subsequent disabling of routines and Good Lock adjustments were prudent steps. However, the intermittent nature of the resolution change suggests that there may be a deeper conflict within the system settings or a residual effect from adaptive power-saving features.
Recommended Next Steps:
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Review Power Saving Settings: Ensure that no automatic resolution scaling is enabled under battery or performance modes.
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Reset Display Settings: Navigate to Settings > Display > Resolution, and consider resetting to default to eliminate any residual configuration conflicts.
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Safe Mode Test: Boot the device into Safe Mode to determine if third-party apps may be influencing resolution behavior.
If the issue continues to occur, we kindly recommend submitting an error report through the Samsung Members app. This will allow our technical team to review the system logs and investigate the matter further for potential resolution in future updates.
As the behavior appears to have followed the recent One UI update, please note that reverting to a previous version is not supported. We appreciate your understanding and cooperation as we work to enhance the user experience.
Certainly. Here are the formal steps to submit an error report using the Samsung Members app:
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Open the Samsung Members App Locate and launch the Samsung Members app on your Galaxy device. If it's not installed, you can download it from the Galaxy Store or Google Play Store.
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Access Support Section Tap on the Support tab located at the bottom of the screen.
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Select 'Error Reports' Scroll down and tap on Error Reports under the “Send feedback” section.
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Choose the Relevant Category Select the category that best matches your issue (e.g., Display, System, Apps, etc.).
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Describe the Issue Provide a detailed description of the problem, including:
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Device model (e.g., Galaxy S25+)
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Software version (e.g., One UI 😎
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Steps to reproduce the issue
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Any troubleshooting steps already taken
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Attach System Logs (Optional but Recommended) You may be prompted to allow log data collection. Approving this will help Samsung’s technical team analyze the issue more effectively.
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Submit the Report Tap Send to submit your error report. You will receive a confirmation and may be contacted for follow-up if needed.
Submitting an error report ensures that your feedback reaches Samsung’s development team, aiding in future updates and improvements.
