We regret to hear that you are experiencing difficulties uploading files from your phone across different browsers. To assist you more effectively, could you please specify the platform or website where you are attempting to upload these files, and confirm the device model you are currently using? This information will enable us to provide more accurate guidance and support.
Thank you for providing additional details regarding the issue you are facing on your Samsung S24 FE when attempting to upload a PDF file through Chrome. We understand how inconvenient it can be when the upload dialog only displays options for photos and videos instead of allowing access to documents.
To assist you further, please try the following troubleshooting steps:
Check File Picker Options
When the upload dialog appears, swipe sideways or scroll to see if the Documents or Files option is hidden beyond the initial view.
Use “My Files” App
Open the My Files application directly, locate the PDF, and use the Share option to send it to Chrome if supported.
Try Samsung Internet or Microsoft Edge
If the issue persists in Chrome, test the upload using Samsung Internet or Microsoft Edge, which may provide broader file picker support.
Clear Cache and Data
Go to Settings > Apps > Chrome > Storage.
Clear cache and data, then restart the browser.
Update Apps and System Software
Ensure Chrome, Samsung Internet, and your device software are updated to the latest versions, as updates often resolve compatibility issues.
Restart Device
A simple restart can refresh background processes and correct temporary glitches.
If the problem continues after these steps, kindly share the specific website where the issue occurs so we can investigate further and provide tailored guidance.
I have this issue with multiple websites on different browser. I dont think its the website. Permissions for each browsers have been checked and i have no options to choose from files
