Original topic:

Wifi calling does not work after update

(Topic created on: 06-27-2025 01:54 PM)
107 Views
Laredo212000
Active Level 1
Options
Galaxy S
Tech support had me turn on airplane mode for 10 seconds....was a very easy fix for what was a huge problem for me!

My WIFI calling does not work on my S23 Ultra.
I have done all of the diagnostics that have been suggested, including 

Toggle Wi-Fi Calling Off and On – Go to Settings → Connections → Wi-Fi Calling, turn it off, wait a few seconds, then turn it back on.

Reset Network Settings – Go to Settings → General Management → Reset → Reset Network Settings. This will refresh all network configurations.

Check Your Wi-Fi Connection – Try loading a website to confirm your Wi-Fi is stable.
I was in a Rogers store and the fellow got it working for a short time...now nothing.
 
This all started after the last update.
I am losing work as I am in an area where this function is vital.
0 Likes
6 Comments
RedDogRabbit
Expert Level 5
Galaxy S

You might want to include what device you have.. 

You could try Booting into Recovery & Wiping Cache, but I don't think that will fix it.. 

You could also try a Factory Reset.. 

Or, visit a Samsung Service Centre to get it checked out by a tech. 

https://www.samsung.com/ca/support/service-center/

 

Laredo212000
Active Level 1
Galaxy S
Have added that little detail....sigh...thank you.
The fellow at the store wiped the cache and it worked for a very short time. A factory reset would wipe the phone clean?
Thanks for the link for a service center.
Enjoy your day
0 Likes
RedDogRabbit
Expert Level 5
Galaxy S

Yes, a Factory Reset will wipe the phone. You should backup your phone with Smart Switch BEFORE you Factory Reset. 

I'd test WiFi Calling before you restore the backup with Smart Switch. 

 

0 Likes
Laredo212000
Active Level 1
Galaxy S
Have just got offline with the chat help....simply turning on airplane mode for 10 seconds appears to have done the trick.
Thank you for your input as well.
Helenna
Moderator
Moderator
Options
Galaxy S

Hi Laredo212000,

Glad to hear that worked and your issue is now resolved!

If you have any further questions or need assistance in the future, feel free to reach out — we’re always here to help.

Thank you!

0 Likes
Laredo212000
Active Level 1
Galaxy S
Good Morning....the problem is reoccurring.
Sigh....I am at a loss. It works sometimes but others it does not.
Does not seem to matter which WIFI network I am on.
0 Likes