How is your phone now? Was it fixed? I hope so!
My A52 phone stopped charging by cable or wireless after I upgraded it in early August 2025. I contacted Samsung & had a long chat with them & they were unable to do anything over the phone. They said a technician would make contact. They didn't. I took it up with Samsung (via Messenger - so there is a complete history of my discussion with them) and still no technician contacted me. I live in a rural/regional area without access to a service centre, so was not able to get it checked out. The phone said it was either too hot or too cold to charge, but nothing had changed - the phone was indoors & never exposed to heat or cold.
I posted this video on the Samsung Group page but it was never approved by admin. I do not know why. I also sent it to Samsung via Messenger at the same time so they could see what was NOT happening.
I ended up sitting on it at one stage - and it started charging again for a while. Then it stopped charging altogether.
The Samsung Members app showed a problem in 3 areas .... which I sent to Samsung.
Eventually in late Sept 2025 (6 weeks later) I got a local phone technician to check if it was a battery issue - and he said no. He checked the charging port to make sure it wasn't damaged or had something stuck in it. It was fine.
EVENTUALLY in early November 2025, after contacting Samsung YET again and them 'taking over my phone' - they couldn't see what the issue was & sent me a label to send it to the Service Centre in Sydney, Australia.
The phone was in pristine condition without even a scratch as it had been in a shockproof/waterproof case from Day 1 - and they claim it was physically damaged, with a photo showing the back of the phone 'bulged' as if it hadn't been shut properly. I KNOW FOR A FACT it was NOT like that when I posted it (in the original Samsung Box) as I'd checked it out thoroughly. They then said it was damaged by the customer (me) and not covered under warranty.
They said that as I'd had the battery 'checked' - that this counted as DAMAGE! As I'd had NO support from Samsung and my phone was dying ... checking the battery was the most obvious EASY thing to do.
I now have no phone - it is still sitting in Sydney.
I've contacted them, suggesting that there is a fault in their lack of response to my initial queries back in the first week of August when the phone stopped charging - that was responsible for me getting the battery checked ..... and am still awaiting a reply. I have asked them to fix the phone, as it wouldn't have been opened if they'd sent me the label in August instead of November.
I am MOST disappointed in my one & only Samsung/Android phone. I've always used iPhones before - but I liked the size of the S52, so I bought one. I am a pensioner in remission from cancer, having lost my husband to cancer recently & I live 4hrs from a capital city without access to any accredited Service Centres. I NEED A RELIABLE PHONE to keep contact with my own medical services. I am disgusted with the way that I am being treated by Samsung.
I will now send a copy of THIS page to Samsung as well .... they said it was MY FAULT
