Original topic:

Fold 5 Screen peel

(Topic created on: 12-21-2024 05:51 AM)
226 Views
ChaosAnon
Beginner Level 2
Options
Galaxy Z
Hello Samsung! 

Once again, the inner screen protector has started to peel/bubble right after the warranty is up just as the previous fold before and all I'm hear is that I have to pay out of pocket for something I didnt peel and is seeming to be a major flaw with all the folds now, why can the first inner screen protector replacement outside the warranty be free if nothing happend within the 1 year? 
This is BS and is a flaw that needs to be covered. 

Phone is working, but I cant use the inner screen, if I do the then dirt will get under the peel and damage the screen then the whole inner screen is useless. Yeah happen to the folds before this so I know! 

Think I'm done buying fold if SAMSUNG don't come up with some better coverage going forward, and not the stupid care program. U shouldn't have to pays thousands for a phone and they can't replace one screen protector for free! Even when the warranty over and it's been less than 2 years. Even if it's 3-4 that first protector replacement should still be free. 
3 Comments
SgtStubby
Active Level 10
Galaxy Z
Please tell me if you use the phone a lot. Do you open and close it often?
I want to try a fold but don't want trouble.
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AWHOOHSTYLE
Active Level 4
Galaxy Z
Order screen protector from Amazon install it cheaper than Samsung
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Helenna
Moderator
Moderator
Options
Galaxy Z

Hi ChaosAnon,

We certainly understand your frustration with the situation that the screen protector peeling on your Fold 5.

Unfortunately, as the device is out of warranty it is not possible to provide the replacement for free screen protector.

We request you to visit any nearest Samsung authorized service center or Samsung experience store to get it replaced. 

https://www.samsung.com/ca/support/service-center/

Thank you.

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