Samsung Canada support Terrible

[zlatko]

I forgot to add the free Samsung care +. Also received a voucher for free buds 2 pro graphite. Tried to see if it can be added while order was processing. No reply. The buds 2 pro voucher came two days after the pre orders started. I was so mad. I have called , emailed and contacted Samsung via online chat multiple times. Never received an email or call back. Terrible support

#zfold4

[RedDogRabbit]

Have a look at the link below:

https://r1.community.samsung.com/t5/galaxy-note/z-fold4-preorder-on-spc/td-p/18237874

But, I'm not sure if someone posted that they were able to get Samsung to remove their collective heads from their.... and get a resolution?

If I find the post, I will add a link to it here.

If a Samsung Moderator replies to your post, they will likely suggest that you contact Samsung's online shopping team here..

https://www.samsung.com/ca/support/contact/#contactinfo

[zlatko]

Thanks I have contacted online customer service. They don't have any barring on anything. They just tell you that my issue has been escalated

[RedDogRabbit]

I'd keep after them, until you get a favourable resolution! 

[Axton]

Hi, we are extremely sorry for the inconvenience caused to you.
This is not the kind of experience we want you to have here at Samsung.
As the Online shopping team has escalated the case to the higher team, we are sure of that it will be resolved soon.
Please be assured while the team will fix the issue very soon.

[zlatko]

Thanks so you need a chat ID number or order number???

[RedDogRabbit]

I wouldn't get too excited. 

Samsung Canada's Customer Service is not the best. 

Have a look at the links below, which reveal that you may have a frustrating experience.

https://r1.community.samsung.com/t5/galaxy-s/trade-in-email/td-p/16230573

https://r1.community.samsung.com/t5/galaxy-s/shipping-label/td-p/16476786

The issue STILL is not resolved for this member! 

https://r1.community.samsung.com/t5/galaxy-s/update-on-the-saga-continues/td-p/18386970

[Gravity80]

I'm in the same boat as you, the Care+ wasn't added (though i'm sure i did it!) and when i called Canada Support, their solution was to return the phone and re-order!?

I'm hoping to find some solution to this, i created a case to follow up, but very bad experience :(

[zlatko]

That's so BS I can't believe it.

[zlatko]

Looks like I was able to add the FREE 1 YEAR Samsung care plus by going thru the members app and checking via my IMEI.
My question istwo fold.
How do I check that Samsung care plus has-been added?
Can I add the second year for roughly $174 later on? I have 56 days left.... seems like I can