Shipping label..

[Echo1]

So here we are 1 week has passed since I last posted that I still have yet to receive my shipping label so I can send my trade in. I was told by a mod here (Helenna) on my last post that my request would be forwarded to the appropriate people and here we are again 1 week later and still nothing

Come on Samsung get you **** together 

[RedDogRabbit]

WOW!

Does Samsung ask you to complete a "satisfaction" survey after interacting with Samsung's Support? 

[Echo1]

No lol. I have never received anything asking for my opinion

[GG2]

I think they know what the level of satisfaction is already lol

[Helenna]

Hi Echo1, We sincerely apologize for the delay and inconvenience caused to you.

We have already forwarded your concern to the team.

We kindly request you to provide some information in the DM(direct message) to check with the team.

Please check the direct message by following the below instructions and reply to us with the requested information.

Log in to the web version of Samsung Members community Canada (Link: https://r1.community.samsung.com/t5/community/ct-p/ca-community ) and click on the Message icon at the top right(Samsung Members) >> Inbox >> Reply to the DM (Direct Message).

OR

Viewing your Direct messages Inbox from your device.

1. On the Members app go to the Community tab.

2. Click on your profile picture and username.

3. Click on Direct message.

[iFlYSoLo]

You guys should follow up on these requests and not wait for the customer to keep reminding you! Now more info, clearly he has learnt how to DM you by now. Keep messages relevant and stop posting this scripted jargon. Such responses are not representative of a good moderator! 🙄 seriously getting fed up of reading all this copy paste!

[GG2]

We sincerely apologize for the inconvenience caused to you.
We have already forwarded your concern to the team.... 😝

[RedDogRabbit]

Samsung, the "sincere apology" Corporation™️ 

[GG2]

They are very good with apologies (and copy n paste)

[RedDogRabbit]

At least good with something 🦜 😂