Samsung cancelled my pre-order.

[Samsung_JdJLWp6]

I pre-ordered a new flip 4 last weekend.  I used two e-vouchers and a cashback discount from my credit card company through back to school event at that time. However, Samsung cancelled my order for no reason last Monday. when I called the customer service to ask why Samsung canceled my order and they said that just place new order and they could not give me the e-vouchers because I already used it.
Does it make sense???

The cashback event from my credit card was already over and it didn't make sense for me , so I contacted Samsung via Chat. They said they would ask other department and just told me to wait. Also, they said they don't know if I'll ever get the vouchers again.
I don't know why they didn't apologize properly and they didn't give me e-vouchers back. I didn't want compensation, I asked for something that was taken for granted, but it seems that they can't really get their job done.

[Nylah]

Hi, we sincerely apologize for the inconvenience caused to you.

We kindly request you to contact our Online shopping team with the given link and they will forward your request to the appropriate team. So that, they will help you with the further options.

https://www.samsung.com/ca/support/contact/#contactinfo

[Samsung_JdJLWp6]

Hi,

When I called the customer center , they kept saying you can get a email from Samsung in 24 hrs.  Four days have already passed. You guys don't know how many days it will take, is this a difficult task to solve? Samsung service seems to be getting worse and worse.