Free Galaxy buds 2 pro with a purchase of Z fold 4 or Z flip 4.

[Babsou12]

Hello gang,

There's anybody here are dealing with the issue of samsung adjusting there offer to get a free buds 2 pro. 

I already pre-ordered my Z fold 4 and it's on the way home and then I get an email from Samsung with an evoucher for a free buds 2 pro with a purchase of a z fold 4. I contact them but they said once I receive the phone I need to returned (cancel the order) and reorder the phone in order to redeem the evoucher. To me it doesn't make any sense 😕. Why they don't just send the burds 🤷‍♂️

[RedDogRabbit]

Undoubtedly, it's not logical, but it IS #SamSense™ lol

From other people's posts, if you were to cancel the order, then you will likely lose the e-Voucher, because as others have reported here, Samsung will consider the original e-Voucher "used" & no longer valid.

Is Samsung's Logistics / Business Model, really the definition of insanity?

You'll likely receive a reply, from a crestfallen Samsung Moderator, expressing their sympathies & providing you with a link to Samsung's online Shopping Team..

Good luck 🤞 🍀 🦄 & 🌈 

[Deeezzyyy]

Well... not that I support any of Samsung's pre-ordering or ordering non-sense. But... if you already bought something and then there's another promo that comes a few days afterwards, you can't really expect to be eligible for it unless you do return what you bought and rebuy it.

It's like if you go buy anything physically in any store... not just with Samsung.

I don't think if you go buy a laptop or TV at Bestbuy and then receive a coupon 2 days after, that you'll be able to just go redeem it with them.

It **bleep**, I know. But it is what it is. I am also losing out on it as I pre-ordered the fold 4 and even bought the buds 2 pro 🤷‍♂️

[RedDogRabbit]

Oh, I thought that the Buds were also part of the Pre-Order Promotions, and it was the timing of receiving the email that was the issue? 

[Deeezzyyy]

Yep. At first, only the promo voucher for 100$ off was sent.

What other promo they had was buy a fold 4 or flip 4 and get the buds and/or watch at 50%.

And then a few days later, they sent another promo voucher for free buds when you buy fold 4 or flip 4.

Thus, forcing people to have to cancel what they already ordered to take advantage of that voucher... but lose the first one.

Personally, I don't want to go through the hassle of having to cancel and lose my first voucher so I'm not doing it.

Between the 100$ off and 50% off, I can say I only bought the buds for 50$ so it isn't too bad but it is annoying how samsung chooses to send vouchers only later. 😑 could've just sent all at once

[RedDogRabbit]

I've always felt, very strongly, that Samsung should do away with "vouchers" of any kind. 

Instead, as SOON as Samsung has your money, automatically "attach" all the eligible vouchers & tag the purchase to the promotional items.. immediately. 

Otherwise, it's a bit like a kid's game of, Samsung Hides & Consumer SEEKS to get the Promos.. They have already PAID for the product, don't make the customer play "Trick or Treat" 🎃 

[Deeezzyyy]

Yup. They used to just give everything in form of the pre-order gifts/promos. We never had to claim any vouchers.

After they realized that they could make more money by making people click to register for their unpacked (pretty sure they get paid by the amounts of clicks too) to get a voucher and they choose to send the vouchers later cause they know some people can't wait to pre-order right away and they'll potentially lose out on the vouchers. While others never knew to pre-register in the first place. It's all a scheme to make more money.

Now that I just called them out again, there goes my opportunity to be an ambassador 🤣

[Members_BGFsAkx]

How to register for unpacked?

[Deeezzyyy]

It's too late. Unpacked has already passed.

Usually, a week or 2 before the announcement of unpacked, you can go in the Samsung website to register.

[Babsou12]

I understand your point, but the promo is get a free buds 2 pro when you purchase à zfold 4 or flip 3. As you already pre-order the phone they should make adjustments on all order that has been made to add a free buds.
Another things that I don't understand is "you have to cancel the order, return the phone and re-order the same phone to get the free buds 2 pro" .
My point is, as they know you already purchased the phone, why they just linked to the existing order before shipment. In the situation they already shipped why they don't send it to your address?