Z fold 4 issue to fully open

[Babsou12]

My z fold 4 have a problem to fully open. Is a manufacturing defect? Anyone experienced the same problem? Is that fixable?

[itsGill]

Hey, I had the same issue with my Fold 4. So, I went to the Samsung store, showed them the problem, and they replaced the inner display (including the frame and battery). After that, I sold it and upgraded to the S24 Ultra.

[Babsou12]

Mine is out of warranty, so, I don't think they will fix it

[itsGill]

I utilized the Samsung care service during the initial complimentary one-year period, followed by an additional year of paid coverage.

[Babsou12]

Smart move 👌

[Helenna]

Hi Babsou12, we really feel very sorry about your device.

We would like to inform you that, Samsung provides 12 months of manufacturer warranty and the unit must be purchased from a Samsung authorized Canadian retailer.

Unfortunately, the device is out of warranty it will be a paid service. Please visit a Samsung authorized service center or Samsung experience store to get it examined by the service technician.

https://www.samsung.com/ca/support/service-center/

 You can carry the device to the nearest Samsung experience store. 

SES store (Yorkdale; Eaton Center; Sherway Garden)

Thank you.