Beyond frustrated

[Tlt11]

Bought a Samsung tv and it died within 7 months. Called Samsung and they sent a repair company out. Repair company said needed a part and they would come back. They never came back. Apparently it was unfixable. Samsung contacted me and pushed an exchange. Agreed. Was told I would have the new tv in under 2 weeks. Well let’s say it’s been 4 weeks and I keep getting the run around. I was told it is with the trucking company and they should contact me within 7 business days. That came and last and suddenly it changed to they should contact me within 10-15 business days. Trucking company does not answer the phone- it’s an automated message that says they are unavailable. Nobody in customer service seems to be able to assist. This is not the way customer service should run at a company. I should have pressed for a refund and bought a Sony with it.

[Helenna]

Hi, we certainly understand your frustration and we sincerely apologize for the inconvenience caused to you.

We would like to inform you that, unfortunately as your'e in Beginner level1, we are unable to take your details via DM(direct message) and escalate the issue to our team.

However, we kindly request you to contact our Online shopping team, so that they will help you accordingly and we hope that your issue will resolve soon.

Please visit the given link to contact the Online shopping team.

https://www.samsung.com/ca/support/contact/