Update regarding Galaxy S22 and Tab S8 shipment delays

[Samsung_Ben]

Hey Samsung Members,

We are aware that many customers are experiencing shipment delays for specific models, and we wish to clear up some confusion regarding this.

Demand for the Galaxy S22 and Galaxy Tab S8 series of devices have reached a record high. Due to this, our retailers are having difficulty keeping up with orders. We are currently awaiting another shipment of devices from our manufacturers.

Your feedback is valuable to us. Our customer service team is working hard to ensure that every order is fulfilled as quickly as possible. All pre-order gifts and promotional items are guaranteed and will be delivered along with the devices as soon as inventory is made available.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

We truly thank you for your patience, and apologize for any inconvenience this delay may have caused. We understand that you're excited to receive our latest Samsung Galaxy devices. We greatly value your support, and we will continue to monitor and update you on the situation as we learn more.

Sincerely,
The Samsung Members Team

[Deeezzyyy]

Hi Ben, I've sent an inquiry to the customer support team about a week and a half ago about my Samsung Care+ plan for my Tab S8 Ultra. I received the Tab already with the free buds 2. I haven't received the keyboard yet but that's fine.

When I got the email that my goods were on the way, the Care+ plan was included.

So I'm wondering how come my Tab is not yet registered for the plan.

It's going to be 2 weeks soon and I haven't even gotten a response from the support team yet.

I can understand that there is a lot of demande in shipping but a response from the team would be really nice.

Thank you

[Avariel]

Did they ever respond to you about the missing Samsung Care package? Like you I only got the tablet and buds, the case and Samsung care package are Mia.

[Deeezzyyy]

I was able to get a response from the info.seca@samsung.com team and they told me that my tablet is indeed under the protection of the care+ plan. If there was any issue that was to happen to my tab, when I contact them, I would be protected and they would see it in their system. For some reason, it's just not updated on my side. I am keeping that email previously in case something does happen. Which I honestly hope it doesn't though but who knows.

I still can't wait for them to update my coverage to show though for my peace of mind.

I have a feeling that because it is not updated, it leaves them an open door to refuse any repair/replacement if there IS an issue.

[iFlYSoLo]

Make sure you get an email detailing your care or you are SOL if ever needed! Telling you from experience! 

[Deeezzyyy]

Yep! I kept all conversation proofs and I am still pushing to get my email confirmation of my care+ coverage!

[iFlYSoLo]

Yea same happened to me last year and they refused to fix my s21 because I never got the email. Luckily I was able to extend my vocal cords quite well and that rang their ears for a few minutes when the supervisor got on the phone. Unnecessary stress and yelling for something that should be mine in the first place. Worst customer service and continues to get horrible by the day! 

[Deeezzyyy]

Seriously. Their customer service is ridiculous. We should get what we pay for without having to go through so many unnecessary steps and stress!

[Avariel]

While info.seca@samsung.com confirms you have it, when you contact samsung care+, which is a different division and their computer systems are apparently different, in my case they have no record of my devices because it was never sent to them. So from their view point, I don't have it.

[Avariel]

And that is exactly what I am concerned with as well. Samsung care+ has no record of my plans, info.seca I think is looking at our order which will show we do have it, and is telling we're good to go.

It leaves that door open for the to say, well you didn't register a plan within 60 days of owning the device. So we're not covering you. It was supposed to get sent to then automatically when we first activated our devices and something is wrong on their end, so it didn't happen and register properly with samsung care+. This leaves us the customers open to big headaches.

So someone at Samsung, please help all of us out who are experiencing this and correct this problem.