Update regarding Galaxy S22 and Tab S8 shipment delays

[Samsung_Ben]

Hey Samsung Members,

We are aware that many customers are experiencing shipment delays for specific models, and we wish to clear up some confusion regarding this.

Demand for the Galaxy S22 and Galaxy Tab S8 series of devices have reached a record high. Due to this, our retailers are having difficulty keeping up with orders. We are currently awaiting another shipment of devices from our manufacturers.

Your feedback is valuable to us. Our customer service team is working hard to ensure that every order is fulfilled as quickly as possible. All pre-order gifts and promotional items are guaranteed and will be delivered along with the devices as soon as inventory is made available.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

We truly thank you for your patience, and apologize for any inconvenience this delay may have caused. We understand that you're excited to receive our latest Samsung Galaxy devices. We greatly value your support, and we will continue to monitor and update you on the situation as we learn more.

Sincerely,
The Samsung Members Team

[TSKCana]

Hi Ben, I have been talking to customer care, and this is really frustrating. At first it requires hours of wait to reach them and they are going to say we dont know anything. The delivery can take 1-2 weeks, or 2-3 weeks or 3-4 weeks. They dont give any updates about my order. Wether its ready or in the process to get ready or will never get ready. 

This is not the Samsug I used to love. Last year, when I ordered it was delivered before the date. If my order was not supposed to be delivered on 8th March, then I should not have gotten that in my mail that shipping starts from 8th March. If it was supposed to happen after today I would love to get that weeks date or a closer reference date instead 25 Feb and 8 March. This is the worst experience. The chat support team keeps copy pasting the same statements with many mistakes. Nothing get clear. At times they just hung up and there is no way to reach but wait for more hours in the chat room again to reach to someone.

I wish there was an easy way like my friends in apple ecosystem have. But anyway I hope this will be look forward.

[Samsung_Ben]

Hello @Samsung_Y2N4Uof, thank you for sharing. We have passed on your concern along with many others regarding customer service, and hope to provide quicker reponse times.

Please feel free to reach out to me as well if you have any questions, and I will do my best to help.

PREVIEW

[fiercestyles]

Picture in picture

[bett3r]

Same message every year LMFAO

[DT99]

I'm still waiting.

[Members_K4JSPUW]

I ordered Feb 11. Samsung took my money in full. Had a delivery date of Feb 22. That has come and gone. No communication except for harrassing emails to send in my trade in. Any time I have contacted chat support they tell me 3 to 5 days. I'm tired of wasting my time. And samsung should be paying interest on money they are holding. 

[Sebastion]

The delay isn't what's frustrating.  What's frustrating is that when I purchased my s22 ultra it said it would be delivered within a couple of days.  Then after the delay was announced and almost 3 weeks later the estimated delivery date still hasn't changed.  I spoke with several customer service reps and they all gave me conflicting answers regarding when the device would be delivered.  You guys need to be better at informing customers when they should expect their products both before and after they purchase them. 

[Samsung_Ben]

Hello @Sebastion, thank you for sharing your thoughts. We understand that not receiving an exact delivery date can be very frustrating. We are listening to your feedback, and doing our best to help our customers.

Unfortunately, the supply shortages make it very difficult to provide exact delivery times. Please reach out to me if you have any concerns, especially with any specific orders, and I will do my best to support you.

[Aminoooo]

What exactly are you doing to help your customers? It seems like empty platitudes at this point

[TamzDeviceChallanged]

I can't seem to take a screenshot