Update regarding Galaxy S22 and Tab S8 shipment delays

[Samsung_Ben]

Hey Samsung Members,

We are aware that many customers are experiencing shipment delays for specific models, and we wish to clear up some confusion regarding this.

Demand for the Galaxy S22 and Galaxy Tab S8 series of devices have reached a record high. Due to this, our retailers are having difficulty keeping up with orders. We are currently awaiting another shipment of devices from our manufacturers.

Your feedback is valuable to us. Our customer service team is working hard to ensure that every order is fulfilled as quickly as possible. All pre-order gifts and promotional items are guaranteed and will be delivered along with the devices as soon as inventory is made available.

If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

We truly thank you for your patience, and apologize for any inconvenience this delay may have caused. We understand that you're excited to receive our latest Samsung Galaxy devices. We greatly value your support, and we will continue to monitor and update you on the situation as we learn more.

Sincerely,
The Samsung Members Team

[ladyhawke]

They are all just out of kindergarten....the agents. They are ridiculously stupid...

[vetman]

Why this sumsung member platform doesn't have dislike botton? Why did sumsung take our money immediately and then put us on hold? Are you going to pay interest? Why all the consideration and kindness has to be from us? We are costumers and were scammed by you noble people of legendary sumsung. Think about it Ben. Please think

[brandanct]

So true.

Take money right away, no communication about delays.

Treat customers like garbage, expect those same customers to treat Samsung with kindness.

Creates incentives to buy early, screws the early adopters and expects them to just bit care they're waiting on devices.

NOTHING should have been sold in stores until the preorders were fulfilled.

[iFlYSoLo]

Yes 110%

[iFlYSoLo]

Ben is a bot, he cannot think. 

[iAm9001]

Booooooo get off the stage

[Samsung_G17NIA8]

Hello,

Thanks for the update!  We totally understand the situation, we can wait, you are welcome! The problem is, the deep apology, the truly thanks just isn't enough! We deserve better, the compensation is really necessary! Not to quell customer anger, but to save Samsung's credit! take the chance before lost it! 

The CS team is great, but Samsung's policy really have problem!

[Echo1]

I appreciate the update as it's been seriously needed. But I feel the same as @vetman that those affected should be compensated in some way.

Samsung took payment immediately and sent a email with the order date, details, and most importantly, a delivery date which has come and gone not by days but weeks and as it stands now no updated delivery date.

By saying that orders have reached record highs and your retailers are having difficulty in keeping up on orders really isn't the customer's fault and isn't an exceptable excuse.

Again some sort of compensation should be considered on Samsung's behalf to the customers who have been paid in full and have yet to receive their purchase. Samsung needs to honour their side of the contract.

@Samsung _Ben Community Manager.

[Samsung_Ben]

Hi @Echo1,

Thank you for your input. We truly understand your frustration, and are doing our best, to at the very least, resolve the delays in customer service by escalating your feedback, and providing everyone's shipping details as accurately as possible.

Unfortunately, with the delays and shortages going on, it is very difficult to estimate an exact arrival time.

However, we can guarantee that all orders will be fulfilled as soon as the devices arrive, and if you have any specific orders you are concerned about, please send me a direct message and I will do my best to support you. 

[Aminoooo]

Why do you not manage your orders like Amazon? They don't take money until they ship the device. Samsung has done nothing but erode their customer base satisfaction and make it less likely for long-term customers like myself to buy anything from you guys again.

We are currently renovating our house I need a **bleep** load of appliances. Samsung was top of my list until this debacle. What if I order appliances from you guys and I don't get them for 6 months? You really really need to change your fulfilment and supply chain strategy.

It really was not that long ago when you sold phones that blew up in people's pockets. People forgave Samsung but definitely did not forget. Why you would think that a multi-billion-dollar company would learn from these mistakes