Original topic:

very frequently getting disconnected

(Topic created on: 08-01-2019 10:13 AM)
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jiggles
Active Level 6
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I had the same problem with my previous phone Galaxy 6. When calling someone or recieving calls, our conversation just ends. I got a galaxy A about 3 days ago and its happened with 2 different ppl. One of whom had to call me back 4 times before it went through.  Any ideas why?
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7 Comments
Echo1
Expert Level 4
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Definitely a network issue. I would contact your carrier and see what they say at the very least they should give you another sim card to try..
jiggles
Active Level 6
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Echo1 & shaggyskunk 1.....Yes it was a new sim card. Had same issue for awhile . if they give me another one, will I lose any data?? I'll be calling them. actually, I'll probably go there ty very much :)
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jiggles
Active Level 6
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As long as I don't lose any data, it's a done deal
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Others
A new SIM won't affect your Data at all!
The ONLY time that inserting a new SIM will Factory Reset your device is when it's brand new & never been logged into with your account information 😉🐧

I learned the hard way - I setup a brand new phone using WiFi without a SIM & when I inserted the SIM it immediately Factory Reset - But simply replacing a SIM will NOT do that!

It's always a good idea to use Smart Switch to backup your device to either the computer or your external sd card (I prefer to use the external sd for Smart Switch backups) 🕊
jiggles
Active Level 6
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Oh and also forgot to ask. is a reboot the same as a restart? Everything I'm learning is from here. Now that I'm learning more, I'm enjoying my phone more .
Others
Hi Jiggles, reboot same as restart. 😀
Others
Definitely the more you see the full potential of your device - The more you will enjoy it's features & abilities 👍🐧