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04-04-2023 03:11 PM in
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04-04-2023 06:23 PM (Last edited 04-04-2023 06:27 PM ) in
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04-04-2023 07:39 PM in
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04-06-2023 06:59 PM in
PromotionsGoogle Samsung trade in problems and there is a long long list of hits. Seems most advise buying an old.burner phone to trade in for cheap and expect zero but do it for the trade in bonus.
Samsung care plus seems like a huge waste of money now
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04-04-2023 09:39 PM in
PromotionsCommunication is the worst part out of all this since it's past my due date to return my old s22 ultra!
(Asurion) claimed my Screen was broken!! When it was not! And I also had SSCare+ Warranty

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04-05-2023 04:20 PM in
PromotionsHi, we would like to inform you that to receive the estimated Trade-In Value of your trade-in device, you must in the Trade-in Tool have selected the trade-in option and accurately identified your trade-in device and its condition. Following receipt of your trade-in device, an inspection will be performed by Samsung’s third party, Assurant.
As per the Terms of Use, if the condition of your device differs materially from that which you described, the trade- value would be less, you will have 14 days to accept or decline the adjusted Trade-In Value. As per the Terms of Use, if you accept the adjusted Trade-In Value, or do not respond within 14 days, Samsung will charge you the difference between the adjusted Trade-In Value and the Trade-In Value that was applied to the purchase of your new Galaxy product, plus applicable taxes (“Device Condition Charge”).
If you reject the adjusted Trade-In Value, your used device may be returned to you and Samsung will charge you the full amount of the Trade-In Value, and any applicable promotional trade-in credit, that was applied to the purchase of your new Galaxy product, plus applicable taxes.
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06-01-2023 10:25 PM in
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11-26-2023 06:06 PM in
PromotionsMoreover, maybe adjust the deal with them so they have no benefit of assessing a device of zero value and deem them liable to always return the product to the customer.
I find it odd that Samsung being as large as they are with all the businesses they could not do, this completely themselves
