Original topic:

Error 5107 in Samsung Health

(Topic created on: 01-03-2021 09:25 PM)
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Janie73
Beginner Level 2
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Samsung Health

I keep getting an error report that Samsung Health cannot verify my identity. 

4 Comments
Halston
Moderator
Moderator
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Samsung Health

Hi Janie73,
Welcome to the Samsung members Canada community. Please make sure that your device is updated to the latest version and Samsung Health app is up to date.
You can check for the app updates in the Galaxy store on your device.
Then uninstall and reinstall the app and reboot the device once.
If the problem persists, provide us the screenshot of the issue and mention the model number of the device which you can get it under the settings of the device.

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KathyiB
Beginner Level 2
Samsung Health

Dear all,

are there any news about this error? i have the same problem, even i did everything you did advice in a previous message.

can you please help? 

lenusenuska
Beginner Level 2
Samsung Health

Me too, I have Huawei p30 lite and firstly, it was not possible to instal samsung health app, now it is not possible to use function Together, it says it cant verify my identity and nothing can be done with that. I have the latest version of the app already installed,it didnt help. What to do? 

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KathrynF
Beginner Level 2
Samsung Health

I have an LG Arista 2 Plus.  I have the latest version of Samsung Health loaded on the phone.  I also have a Samsung Active 2 watch.  I keep getting the error code 5107.  How can I fix?

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