Original topic:

Can't log into Samsung Health from anywhere, with any account

(Topic created on: 11-26-2022 03:39 PM)
mobiguy
Active Level 1
Options
Samsung Health

I have been trying since yesterday to install and log into Samsung Health to use my new Galaxy Watch 5 Pro. On my phone I get the following message:

This website is optimized for the following browsers. As it may not work correctly in other browsers, change your default browser and try again. (Error code: LNK_1004)

I have tried every browser available on my phone: Chrome and Firefox, which are both on the list in the app. I installed Samsung Internet and got the same message.

I switched to my computer and tried logging in from the Samsung Health login page, https://www.samsung.com/us/apps/samsung-health/. On the first attempt, I got directed to a login screen, put in my credentials, and entered the 2FA code Samsung sent to my watch. It waited a few seconds and directed me back to the login page, still logged out. On subsequent attempts I clicked on "Sign in/Create account" and after a few seconds got directed back to the home page I was already on. The only way to enter my credentials again was to clear all Samsung cookies first. That gave me one more chance, with the same result.

I tried this on my computer in Chrome and Firefox in Windows. Tried Firefox and Chromium in Ubuntu. Tried creating a new account with an email address I've never given to Samsung before. In every case Health recognizes me well enough to send a 2FA code to my phone, but completely ignores me after that.

If Health won't let me log in with a new email address to a supported browser with a clear cache, how is anyone logging in? Any suggestions? I sure would like to get some use out of my brand-new $500 Samsung watch.

11 Comments
RedDogRabbit
Expert Level 5
Samsung Health

I don't use a Samsung Watch, but do you have Samsung's Wearable app "Samsung Wear" installed on the phone?

Would have thought that you wouldn't need to link the two with a website on a Web browser.

Should be just able to scan for nearby devices and then connect the phone to the watch.

At least that seems to be how I would want it to work. 

0 Likes
mobiguy
Active Level 1
Samsung Health

That's how I'd like it to work too, but unfortunately Samsung Wear behaves the same as Samsung Health. It redirects to a web browser to log in.

I had no trouble logging into my Google account, and I have been using Google's apps, including Google Play, on the watch. But I can't reach any Samsung services from either the watch or the phone, or from my computer for that matter. Weird.

0 Likes
Samsung Health
You could login to Samsung Health app. Not login from web browser. Then you can use Samsung Health from GW5 Pro and wearable app.
mobiguy
Active Level 1
Samsung Health

Tapping the "Sign In" button in Samsung Health redirects me to the web browser to log in. That's when the web browser gets the unsupported browser error - even when the page is loaded in Samsung Internet or Chrome. There is no way to log in to Samsung Health from within the app itself.

0 Likes
RedDogRabbit
Expert Level 5
Samsung Health

If that is indeed the case, then this IS an excellent example of WHERE Samsung SHOULD copy Apple.. ridiculous if true!!.. 🙄 

0 Likes
mobiguy
Active Level 1
Samsung Health

Definitely ridiculous. I'm hoping it's not true, just something I'm doing wrong, but I can't imagine another way to test it. Different accounts, including a new one, different devices, different browsers, different OSes on the PC. The Samsung logins work, with 2FA, or I wouldn't be able to be here posting. But I can't get into Health anywhere, and I can't get into my account on the Galaxy Wearable app on the phone, so I can't tie my watch to a Samsung account.

I hope it's me, but I can't figure out anything I haven't tried.

0 Likes
ElDonJola
Beginner Level 2
Samsung Health

I have the same problem. If I try to sign in, get the error. Even if I installed Samsung Web-Browser and defined as standard app, won't help...

Any idea??

0 Likes
mobiguy
Active Level 1
Samsung Health

Maybe this is only a problem for new watch users. If so, they'd better get it fixed by Christmas. Actually they'd better get it fixed before all those Black Friday buyers get their watches.

0 Likes
Unwovened
Beginner Level 2
Samsung Health

Sadly, no. It's not just new watch users. I have the same thing too. I got logged out of the Smartthings app and can't control my TV because of it. Regardless of which browser I use, what's setup as default, how much blood I let drip in the microphone hole as sacrifice. Same result. Says browser is not compatible and doesn't let me sign in.

0 Likes